How does Micronet ECOM handle customers whose account is on hold?

When a customer's account is on hold, they are still allowed to create and submit orders on Micronet ECOM.

All orders received into Micronet are checked for on hold debtors. If a debtor is on hold, the order comes into Micronet as a Held invoice. An email is sent to a nominated email address within the company informing the user that an order has been received from an on hold account. A user within the company needs to load and review each held order and process it manually – either calling the customer or allowing the order to be processed.

The email received in your company would look something like this:

You can customise the sending name and address and the subject of the email as required.